The Fixing Long-Term Care Act, 2021 and its general regulation came into force on April 11, 2022. This will
repeal and replace the existing Long-Term Care Homes Act, 2007, and revoke Ontario Regulation 79/10. The
new legislation was designed to maintain the sections that previously worked well and to implement changes
that advance three core priorities:

  1. Improving staffing and care;
  2. Protecting residents through better accountability, enforcement, and transparency; and
  3. Building modern, safe and comfortable long-term care homes for Ontario’s seniors.

With this new framework in place, the Government is laying the groundwork for systemic, long- lasting
reform over time that will enhance resident quality of care and life in several key areas, including:

  • Resident Rights
  • Hours of Care
  • Resident Safety and Wellbeing
  • Caregivers
  • Quality
  • Development and Redevelopment
  • Emergency Planning
  • Medical Directors
  • Accountability
  • Palliative Care

Below please find the links to the Home’s key policies and procedures:

Inspection process:

To accompany the new legislation, the Ministry of Long-Term Care (MLTC) created the Long
Term Care Homes Quality Inspection Program (LQIP), which is designed to safeguard residents’ well-being by
continuously investigating complaints, concerns, critical incidents, and by ensuring that all Homes are
inspected at least once per year.

The mandate of the Long-Term Care Homes Quality Inspection Program (LQIP) is to:

  • protect residents in Ontario’s LTC Homes
  • safeguard resident rights, safety, security and quality of life and
  • ensure LTC Homes comply with legislation and regulations.

This is achieved by performing unannounced inspections and enforcing measures as required. The MLTC
conducts complaint, critical incident, follow-up, comprehensive and other types of inspections. At the end of every inspection the MLTC inspector prepares an inspection report. Copies of the public version of the
inspection reports detailing all findings of non-compliance are publicly posted in the Home and provided to Residents’ and Family Councils. To obtain the Home’s inspection report, you can ask the Executive Director directly or find it on the Ministry’s website.

MLTC Public Reporting Website